Why is sales tax included in some Olo service fees for some stores, but not all of my stores?
As a SaaS company, we have sales tax obligations in certain states. Specifically this is sales tax on the monthly fees Olo charges. The criteria that determine this tax liability are the combination of states that:
1. Require tax on SaaS providers
2. Have employees residing in these states, therefore giving Olo a "business presence" in that state
This is why you may see applicable taxes for some stores on your monthly fees invoice.