Back to Olo.com

Aloha POS: Automatic Printing of Checks via an Interface Terminal


Updated

Audience:

Technical Teams, Account Managers, and Product Development

Description of issue:

Every time an order is placed online, three checks print from OLO – two validation checks (with the customer name as “Don’t Make” and total of $0.00). The reason this happens is because of the way Aloha is configured.

Aloha can have multiple revenue centers configured. Revenue centers are one place in Aloha where check printing can be controlled, with options of “Always,” “Default,” and “Never.” If this set to “Always” so that all checks print when closed, then  when Olo creates validation checks they are cleared of all items and then closed; the close action causes them to print.

Solution:

The solution is to set the revenue center that is used by Olo’s Aloha Interface Terminal up to “Default” and only flag the “Pd Online” tender(s) to print on close. Olo orders will only print a receipt for the actual order, since it’s the only order to be closed to “Pd Online,” while every order made in any other revenue center will continue to print according to those revenue center settings and normal in-store operations.

Steps to implement:

Interpret your desired print behavior from the CFC Guide and configure in POS, then refresh data.

Configure in CFC> Hardware Maintenance > Revenue Centers > Settings Tab

Reference:

(Excerpt from CFC Manual)

— Used to determine how often to print a receipt when a check is tendered on a terminal linked to the specific revenue center. Three selections are available:

Default - Disables the Print Receipt option and reverts to the default settings in the Tender functions to dictate whether or not a receipt prints.

 

Always - Forces a receipt to always print when closing a check on a terminal linked to the specific revenue center.

 

Never - Prevents receipts from printing when a check is closed on a terminal linked to the specific revenue center.

Caveats:

None known


Keywords: 0.00 check printing, never print check, $0 check, DO NOT MAKE

 

LD20170322

Didn't find what you need?

Submit a request to our Help Team and someone will
get back to you shortly.

Submit a request

Copyright © 2017 Olo. All rights are reserved.