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Shield - Blocked Fraud Orders Report


You can check to see which orders were blocked by Shield (Olo's fraud prevention tool) by running a Blocked Fraud Orders Report. To run the report:

1. On the Dashboard, under Reports, select Sales & Orders

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2. Click the dropdown under Select Report Type and choose the Blocked Fraud Orders report. Select the stores you would like to view this report for and click Confirm Store Selection. Set your date range and then click Generate Report

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3. To view your report click My Reports in the Dashboard menu. Select your Blocked Fraud Orders report and then click Download Report to view it on your desktop as a .csv file. 

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You'll notice we mark the Fraud Risk as either a 1, 2, or 3 for fraudulent orders. Blocked orders marked as 1 are the least fraudulent and 3 are the most. Orders marked as 1 are only blocked if Shield is set to Aggressive. 

Note: If you do not see the Reports section in your Dashboard account, you will need to request updated Dashboard permissions. Use the Submit a request button to request an update.

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