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Dispatch Status Updates


Updated

For online orders being delivered to customers using the Dispatch Delivery feature, Dashboard users will see the delivery status of the order. For a real-time refresh of the Dispatch Status, the user needs to click into the order details.

 

Dispatch Status

Definition

Pending

 The delivery service provider has accepted the delivery request for this online  order and is in the process of routing a driver.

PickupInProgress

 A driver has been assigned and is en route to the pickup location.

DeliveryInProgress

 The driver has picked up the order and is en route to the destination.

Delivered

 The driver has successfully delivered the online order to the delivery address.

Canceled

 The delivery order could not be delivered to the customer.

 Reasons include, but are not limited to:

  1. The store location sent a delivery cancellation request for the order.
  2. The driver arrived to the store location for pickup, but the store was delayed by 10+ minutes after the requested pickup time.
  3. The customer refused the delivery order because the order was missing items or had the wrong items.
  4. The customer was unreachable when the driver arrived and there was not an acceptable alternate drop-off option for the delivery order.

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