When an order's delivery is fulfilled by Dispatch, the store can see the delivery status of the order in the Order Details in Dashboard.
Here is a list of all Dispatch statuses and what they mean.
Pending |
The delivery service provider has accepted the delivery request for this online order and is in the process of routing a driver. |
PickupInProgress |
A driver has been assigned and is en route to the pickup location. |
DeliveryInProgress |
The driver has picked up the order and is en route to the destination. |
Delivered |
The driver has successfully delivered the online order to the delivery address. |
Canceled |
The delivery order could not be delivered to the customer. Reasons include, but are not limited to:
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For assistance with cancelled deliveries, please visit the Dispatch Cancellations Overview.