Refund/Cancel Billing from the DSP
For Dispatch orders, refunds are handled the same as all Olo orders via the Dashboard. However, in order for the store to avoid being billed for the delivery fee or tip, the store must submit a refund request within the Order Details in Dashboard.
In order to ensure the quickest possible resolution for Dispatch delivery support tickets, we suggest submitting all tickets within 14 days from the time of the delivery date. See our Dispatch Refund Guidelines.
Refund/Cancel Billing from the Store
If the store wishes to absorb the cost of the delivery fee and tip, please follow the instructions on How to Issue Full Refunds.