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What is Dispatch?

On-demand restaurant delivery is one of the hottest topics right now in the hospitality industry. So many providers are clamoring to offer delivery to their customers, but managing multiple delivery providers is complicated and often challenging for restaurant brands and store managers alike.

Dispatch is Olo’s solution that brings together a network of delivery service providers (DSPs) on one platform so that your customers, regardless of market, will have the ability to offer a consistent delivery experience for digital orders. Dispatch allows your restaurant to easily drive more orders to meet off-premise demand without complicated delivery logistics or being forced to manage multiple delivery couriers. Customers are able to order using your existing online ordering system and orders are prepared as usual, with a final hand-off to the DSP who fulfills the delivery.



Here's a quick overview on how Dispatch works within Olo:

  1. Customer visits your existing digital ordering site or mobile app, builds an order, and pays ahead
  2. At checkout, the customer selects Delivery
  3. Upon selecting Delivery the customer enters their delivery address and receives the best-matched quote from available DSPs. They will then be able to view the delivery fee and estimated delivery time returned from the DSP and can continue with the order
  4. The order is then sent to the store like all online orders and the DSP will pick up the food and deliver it to the customer
  5. The customer can track the entire delivery process from the courier traveling to the restaurant to the order being delivered – all live from the digital ordering website/app

Still need convincing to use Dispatch? Check out the benefits below: 

  • No additional effort required on your part - orders are processed just like all other online orders, with a delivery courier making the pickup instead of a customer
  • No barriers to implementation. Dispatch Delivery requires few operational changes to execute
  • No commission paid on each delivery - customers pay for their deliveries in the Dispatch model eliminating the 20-30% commission fees that the DSPs require
  • Drive traffic to new dayparts, with higher average order size for delivery
  • Higher check averages as compared to in-store and pick up online ordering
  • Competitive delivery times typically between 30-40 minutes
  • Customer surveys ensure accountability on order and delivery quality
  • Keep your customers yours. Orders are handled by your brand, under your control. You control the guest experience instead of sending customers to a marketplace
  • Ability to integrate with loyalty programs so guests can continue to earn points and rewards
  • Reach more guests with expanded delivery areas



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