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Silver: Notes & instructions not printing on POS


Updated

Audience:

Technical Teams, Account Managers, POS Administrators, and Silver ONLY

Description of Issue:

Special Instructions via Notes not printing on POS tickets 
 
Solution:

This issue has been traced to a feature that is available on the POS. Attached is a screenshot of the feature that disables printing notes on a ticket. Whenever a store owner receives an online order they will need to make sure this feature is turned on to print out any special instructions.
 
Step 1:
Enable Include Notes in Silver Back Office

 

NOTE: If Silver Pro is not printing, this is not applicable. The only cause for an order not printing in Silver Pro is if there is no Kitchen Group assigned to the item in mystore.ncrsilver.com

 

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