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Aloha POS: Unwanted Automatic Printing of Extra Olo Checks via the Interface Terminal


Updated

 

Audience:

Technical Teams, Account Managers, and Product Development.          

 

Description of issue:

Every time an order is placed online, three checks print from OLO – two validation checks (with the customer name as “Don’t Make” and total of $0.00). The reason this happens is because of the way Aloha printing is configured for the revenue center.

Aloha can have multiple revenue centers configured. Revenue centers are one place in Aloha where check printing can be controlled, with options of “Always,” “Default,” and “Never.” If this set to “Always” so that all checks print when closed, then, when Olo creates validation checks, they are cleared of all items and then closed; the close action causes them to print.

 

Solution:

  • Set up the revenue center that is used by Olo’s Aloha Interface Terminal as “Default”.
  • Flag the “Pd Online” tender(s) to print on close.
  • Olo orders will then only print a receipt for the actual Olo orders, since they will be the the only orders to be closed to “Pd Online”. Every order placed in any other revenue center will continue to print according to those revenue center settings and normal in-store operations.

 

Steps to implement: 

Configure in CFC> Hardware Maintenance > Revenue Centers > Settings Tab

(Excerpt from  CFC Manual)

— Used to determine how often to print a receipt when a check is tendered on a terminal linked to the specific revenue center. Three selections are available:

Default - Disables the Print Receipt option and reverts to the default settings in the Tender functions to dictate whether or not a receipt prints.

 

Always - Forces a receipt to always print when closing a check on a terminal linked to the specific revenue center.

 

Never - Prevents receipts from printing when a check is closed on a terminal linked to the specific revenue center.

Caveats: None listed


Keywords: 0.00 check printing, never print check, $0 check, DO NOT MAKE 

LD20170206

 

 

 

 

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