The Dashboard allows you to report any fraudulent orders you recognize by following the steps below:
- Login to the Dashboard at https://my.olo.com
- Click on the Orders tab on the left side of the screen.
- You may be prompted to select a store if you have access to more than one location. If so, choose the store from the right-hand section and click on Confirm Store Selection.
- Enter the Olo Order ID into the Specific Order Field or search for an order by clicking on Search by Timeframe or Search by Transaction.
- Once the order appears, click on the Order ID to see the details.
- Click Other Actions at the top right of the Order Details page, and then click Report Fraud.
- Fill out the fraud information on the pop-up window, then click Report.
If you don't see a tab mentioned in our support site, it is likely because your account does not have that tab activated. If this is the case, please contact your corporate team for more information.