A Business Hour Override should be used when you have a certain calendar day when your business hours will be different. For example, you are generally open on Thursdays from 9:00am - 9:00pm, but you know that for Thanksgiving Day you will only be open until 2:00pm.
You can also use this feature to schedule a planned store closure. For example, the store is completely closed on Christmas Day. By having these overrides set up, you will prevent a customer from accidentally placing an advance order for pickup when your store is actually closed. Olo recommends adding in the overrides as soon as you know about them!
- Log in to the Dashboard at https://my.olo.com
- Click on the Settings tab on the left side of the screen
- Click Store Hours
- You may be prompted to select a store if you have access to more than one location through your Dashboard. If so, choose the store from the right-hand section and click on “Confirm Store Selection”. If you want to make a bulk hour update across multiple stores, you can select multiple stores.
- Click Add Business Hour Override
- If you are looking to adjust your hours for a specific day (e.g. closing a store early on Thanksgiving Day) then select the date and put the new hours for that day in the “Open from” and “Open until” fields
- If you are looking to close the store completely, select the date and choose “Closed” for both the “Open from” and “Open until” fields
- Select an Override Reason to let customers know why they are unable to order during that day/time:
- Default: Ordering is unavailable at this time. Please use the location finder to try another location nearby
- Inclement Weather: This location is currently closed due to inclement weather conditions
- Observance of a Holiday: This location is currently closed in observance of the holiday
- Remodeling/Construction: This location is currently closed for construction and/or maintenance. Please use the location finder to try another location nearby
- If you are looking to adjust your hours for a specific day (e.g. closing a store early on Thanksgiving Day) then select the date and put the new hours for that day in the “Open from” and “Open until” fields
- Type in the internal reason for submitting the override. This will not be viewable by customers but keeps a log so that you can review past business overrides.