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Is my store online and ready to receive orders?

The Dashboard will allow you to see if your store is offline and/or not processing orders.

If this is happening, first you will need to confirm and make sure that the store should be able to process an order for the time selected. To check if the store is “offline” you will need to do the following:

  1. Login to the Dashboard at

  2. Click on the “Settings” tab on the left side of the screen under the dashboard menu and select "Store Settings"

  3. Click on “POS Settings”


  4. You may be prompted to select a store if you have access to more than one location through your Dashboard. If so, choose the store from the right-hand section and click on “Confirm Store Selection”. If you want to make a bulk hour update across multiple stores, you can select multiple stores.
    •  The “Overview” tab will show you the status of your store:


    • This is what each status means:



Olo Server

GREEN: good, online

RED: offline, check POS for connectivity issues

Store Enabled

GREEN: good, enabled

RED: location disabled. Go to "Enable/Disable Store" and re-enable location 


GREEN: good, online

RED: offline, check POS for connectivity issues

POS Order – Ready

GREEN: good, online

RED: offline, check POS for connectivity issues, Check POS configurations & status of POS order API; check POS error logs 

Disabled Vendor: If a vendor is repeatedly getting disabled due to order errors, it's important to look into what mapping issues might be causing those errors. Submit a request and have our Olo Support Team help you with this.

    • The second tab, called “Basket Tester”, is where you can try different items on the menu and figure out if they are working properly or not. Just choose the items and click “Test Basket”.

    • The fifth tab is called “Outages” and it gives you, by time frame, a list of all the times the POS was offline, the time of day it happened, the time when it was resolved and the minutes it stayed offline.     

If you do not see a tab mentioned in our Support site, it is likely because your account does not have that tab activated. If this is the case, please contact your Corporate team for more information.


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