A store can become disabled in one of two ways:
- Manually disabled by a Dashboard Manager: If a store cannot accept any additional online orders, only a Dashboard user with the proper access can manually disable the location. Olo keeps a log of who is disabling locations and requires the user to submit a reason for the store disabling. For instructions on how to disable a location, please click here.
- Automatically disabled due to a received distress signal from POS: A store is automatically disabled by the system after 5 consecutive error messages from the POS. These POS errors could be due to, but not limited to:
- Menu mapping discrepancies (learn how to troubleshoot these)
- Configuration differences
- Firewall interference
If a store is automatically disabled, Olo immediately sends an email notification to the escalation email address(es) listed for the store. Your IT team should investigate the Olo logs to determine the specific POS error or submit a request for further assistance.