Olo is constantly pinging the store POS or SSOS application to assure a connection to the location. Without a stable connection, Olo is unable to send orders through to the store. For any store that appears in the Offline Stores list, Olo cannot connect fully to these stores.
There are a variety of reasons as to why a store could go offline including, but not limited to:
- Internet issues
- Firewall/anti-virus interference
- Loss of power
The Offline tab shows exactly when Olo lost connection with the store (“Last Communication”). Olo can send an email to the store or to a specified email address if a store is offline for an extended period of time. Click here to set up an escalation email.
Tip: For the Offline Stores tab to refresh automatically, make sure to turn on the Auto Update button located on the upper right-hand side of the “Offline Stores” tab.